Introduction to Training

Anne was named Toyota Canada's #1 speaker
and was named one of Motorola's top speakers!

It's simple: do you want to increase your teams performance, leadership effectiveness, productivity and bottom line results? Then invest in your people. The return on investment is worth it. The Manchester Group studied this and found a greater than 5:1 return-on-investment ratio. Training increased productivity by 22 percent. What impact would that have on your bottom line? Want to bump that number up? Combining training and coaching increased productivity by 88 percent.

Anne's sessions are interactive, fun and innergizing. You will learn skills that can be quickly implemented to have immediate impact. Read what people are saying about Anne's courses.

Anne Offers Training in the Following Courses:

Communication Skills

Communication Skills

Presentation Skills - 1 Day

Presentation Skills - 2 Days

Conflict Resolution

The High Performing Team Member

Assertiveness Skills

Stress Management

Customer Service

Customer Service Communications for Front Line Staff

Customer Service Communications for Supervisors and Managers

Customer Focused Conflict Resolution

Process Mapping for Customer Service Professionals

Leadership

The Successful Leader

This module driven program includes the following modules that can be delivered independantly or in a series.

  1. You as a Leader
  2. Performance Management
  3. Coaching
  4. Delegation
  5. Motivation and Inspiration: Keeping your top performers motivated, Getting your low performers inspired for performance and Creating team motivation 
  6. Building a Higher Performing Team
  7. Identifying and Leveraging Team Strengths
  8. Behavioural Interviewing
  9. Performance Appraisals
  10. Dealing with Performance Issues and Performance Feedback
  11. Individual and Team Conflict Resolution
  12. Communication Skills

 

 

Customer Service Leadership

 

 Anne is an authorized distributor of Inscape products, including DiSC.

 

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