Resources

Here are some further resources you may be interested in:

Training Resources

Canadian Management Centre is the Canadian arm of the American Management Association. I am a featured speaker with them.

Jack Parr Associates offes a great model for Customer Relations with two programs - We Care and Keys

e-learning

The premiere educational group offering elearning in abundance is Global Executive Education

Publishers

I love books and reading. Check out a variety of great books on this site: McGraw Hill Ryerson