Leadership for Supervisors and Managers
In this program, managers will learn and build on skills that will
enhance their management capability. This is a hands on series of
half day modules, each module addressing one topic that is of
importance to successful managing. In these progressive sessions,
participants will learn new skills, then try them out both in class
and at work, and discuss successes and challenges in subsequent
sessions. An underlying theme of coaching for performance will
support each topic as participants learn, refine and create
increased excellence in managing their teams!
What you will learn
- Module 1: Leadership Overview
- Discuss elements of successful leadership
- Explore what makes a successful leader
- Identify key responsibilities of a leader
- Discuss models of Leadership
- Overview a Performance Planning Model
- Solidify your departmental and team goals and values
- Module 2: Communication skills
- Identify four styles of communication
- Listening skills
- Asking questions
- Non-verbal communication
- Module 3: Teambuilding
- Assess your teams strengths and areas for development
- Identify 4 stages of group development
- Define what stage your team/s are in
- Module 4: Motivation
- Learn current theories of motivation
- Discuss what motivates and de-motivates each style of
team member and how to increase their motivation
- Module 5: Coaching
- Identify the steps in results oriented coaching
- Using DiSC as a base, discuss how to best coach your team members for positive performance and growth
- Learn the top 10 skills of effective coaches
- Establish performance expectations for your team
- Module 6: The Coaching Meeting
- Discuss how to create trust and confidence with your team
- Learn to structure a coaching meeting
- Explore how to delegate responsibility
- Identify how to create a sense of ownership on the team
- Developing an action plan
- Module 7: Feedback
- Techniques to Deliver Positive feedback
- Explore how to communicate corrective and developmental feedback
- Approaches to solicit feedback for improved leadership and coaching
- Module 8: Managing Conflict
- Identify your style of conflict using a diagnostic tool
- Discuss causes of conflict
- Learn what is needed in conflict
- Understand the conflict style of your team members and peers
- Learn key steps to best manage conflict with each style
- Explore the difference between Assertive, Aggressive and Passive
Aggressive behavior styles
- Learn techniques to best enhance the performance and minimize
issues with each behavior style
- Module 9: Managing Performance Problems
- Learn key steps in identifying and managing performance
problems, minimizing impact to the team
- Investigate, assess and take action on the root of the problem
- Learn 2 different models to handle Performance Problems
- Module 10: Leading Change
- Using a diagnostic tool identify your personal style in leading change
- Identify 5 key dimensions of effectively leading change
- Learn to model change and communicate it positively and realistically
Seminar Tools
A variety of diagnostic tools, videos and exercises are utilized
in this program
Who should attend
Managers and supervisors in any functional area that want to
improve their leadership skills.
