Interpersonal and Communication Skills
Communication continues to be rated as the number one success factor
in business. Effectively communicating reduces stress,
decreases misunderstandings and increases satisfaction and results.
This program focuses on how to improve working relationships
and create greater understanding that there is no right or wrong,
or good or bad, we are simply different. It's about understanding
the communication and making positive choices in the moment.
You Will Learn To:
- Communicate with a full spectrum of people
- Learn to deal with difficult people
- Communicate your message more clearly
- Build your choices of how to deal with difficult
styles of people, both proactively and in the moment
- Explore how stress affects the people you interact with
- Understand work compatibility
- Deal more effectively with people who approach things differently
- Increase flexibility in assessing and responding to situations
- Choose your response to each situation
- Flex your style to create more positive communication
What You Will Cover:
- Communications overview
- Evaluate your strengths and weaknesses in communicating with others
- Strategies for improving your daily communications
- Identify styles of communication
Listening Skills
- Listening for clues and queues
Communication Breakdown
- Where, how and why do they happen?
Flexibility
- Thinking outside the "box"
- Finding win-win solutions with others
Maintaining Control
- Working with demanding/difficult styles
- Maintaining composure when the pressure is on
Being Assertive
- Voicing you opinion
- Being heard
Message Transmission
- Ensuring that the message sent is the message received
- Identifying and dealing with biases and stereotypes
- Separating the message from the messenger
Working better with difficult people
- Build personal strategies for dealing with people who are difficult
- Determining why people approach situations and respond the way they do
The Chain Reaction
- What is said and how it is said: Who does it affect and
how do they react?
- Strategies for improved communication
Motivation
- Using communication to motivate others
- Keeping yourself motivated
- Positive reinforcement
Questioning Techniques
- Asking questions to improve buy-in
- Showing sincere interest in others
Who Should Attend:
Anyone who must relate to other individuals either within
an organization or with customers.
Seminar Tools
A choice of communications instruments will be utilized in this program.
