In The Media

Anne Rose continues to be interviewed, quoted and featured in the media:

Get the royal treatment: Become a Regular "... five times as much to get a new customer than to keep ones they have, says Anne Rose, who teaches customer service at the Canadian Management Centre. ..."
Globe and Mail, November 3, 2009

Pump up Your Strengths part 1 and  part 2
Globe & Mail, April 18, 2008

Productivity Panacea? Get some work done on the daily commute.
Globe & Mail July 6, 2007

Seneca Alumni
Seneca Alumni, Volume 2, 2006

Be More Assertive, Now!
Chatelaine, March 2006

The Easy Way to Handle Difficult Workmates
Globe and Mail, July 7, 2004

Holmes Hosts Success
Metro April 21, 2004

The Importance of Creativity in the Workplace
Administrative Assistant, July 1996